Service & Support
Our objective is to “Supply the highest levels of service and support within our industry.”
Outstanding service and support is at the cornerstone of Active8 Managed Technologies’ business culture. We have built up decades of practical experience within the print and document industry helping us offer sound advice for our current or prospective clientbase.
- Personal and proactive service will always mean you speak to and deal with another human being
All service call or customer queries are handled by real people. Though we have also invested heavily in technology to support our Customer Service team, you will always be able to speak to a UK based individual with a quick call into our service call centre. We recognise the importance of having a person in place to answer your questions and will never compromise on this promise.
- Quality of service and customer experience are the cornerstone of our business
Our Field Service Engineers are highly skilled, having both strong mechanical and IT skills, enabling us to resolve any problems with equipment, regardless of the cause. Our recruitment policy and ongoing staff training programmes ensure that all Service staff employed now, and in the future, will continue to lead the way in our industry.
- Sorting your service calls as quickly as possible
Many MFP related problems are resolvable remotely. Our Helpdesk team utilises the latest technology to remotely access our customers’ networks and resolve printing and scanning faults in minutes, without the need to wait for a Field Service Engineer to attend site.