Telecoms Co-ordinator | Newark| Full Time | £22,000 – £24,000 pa
Active8 Managed Technologies was established in 2013 and is focused on delivering quality end-user business services, supporting the diverse needs of the modern workplace. Our three core offerings are Managed Print Services, IT Services, and Hosted Telephony. We have regional offices across North, South, East Anglia, Midlands, and London.
We bring the latest Managed Print, Telephone, and IT Systems to the workplace, backed by our expertise, integrity, and proven after-sales service.
We fully understand the needs and requirements of a wide range of business verticals, including small to medium enterprises, corporate businesses, Councils, Education, and Healthcare.
Hours of work will be 8.30am -5.30pm, Monday to Friday.
Are you the right person for the job?
- Proficiency in Microsoft Office (MS Excel and MS Outlook, in particular)
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
What will your role look like?
- To receive and process all sales orders
- Communicate the progress of orders to the salesperson
- Engage with the Telecom Service Manager regarding the validity of the order
- Place order with suppliers
- Raise the number ports and broadband orders with Gamma and monitor throughout
- Monitor and manage relations with suppliers
- Raise installation projects on Autotask
- Liaise with customers and sales throughout the process
- To take responsibility for all Services not in use or not being paid for by the customer
- To ensure renewals for all out of contract/term services are appropriately managed to ensure cost is minimised and any renewals we process do not extend past the customers agreement with us
- Receive and process orders for additions and extras such as phone handsets and mobile agreement renewals
- liaise directly with customers to complete relevant paperwork
- Manage all training needs and requirements through the IT purchasing administrator
- Take responsibility for Telecom install calendar
- Arrange PDI of equipment, check all components in place, book with customer, completion of all paperwork
- Manage customer for the first 30 days before BAU sign off
- Accountable as a team for coordinating the delivery of high-volume telecoms projects
- Charged with making sure installs are completed in a timely fashion.
- Identify and coordinate priority and standard works whilst being mindful of potential issues that may affect timescales
- Preparing reports on works in the pipeline to sales and line management.
- Regularly liaising with suppliers and clients to ensure that all completed works are recorded, logged and invoiced correctly
- Previous experience dealing with GAMMA, Ability and Beyond preferred
- Update line manager daily with activities
What can you expect in return?
- Laptop
- Pension Scheme
- Perkbox Discount Programme
- Free Flu Vaccination
- Free Eye Test
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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